BlogAugust 11, 2021by admin0

How does ITaaS Shifts Behaviour and not Technology?


IT as a Service (ITaaS) can be described as a transformative operational model. Allow lines or users to use information technology as management services. Services are cataloged so that users can only use and pay for the services they need. Internal IT departments and external vendors can use this operating model.
The experience of using ITaaS from a user’s perspective is very similar to eating at a fine restaurant that serves a wide range of cuisines. The menus are well-organized and include details about pricing and ingredients. All ordered products are delivered on time, and the quantity is accurate. The service provider, the restaurant, manages the entire process from ordering the food to cleaning up after it has been eaten.

ITaaS follows a similar approach. A variety of services, configuration settings, and framework guidelines are available to meet the specific needs of each user and business line.

The ITaaS provider can provide IT solutions that meet specific consumer needs. They’re no longer tech people who are focused on helping end-users find the right IT service. It is now focused on the internal consumer’s needs, giving them the ability to choose from the best solutions and resources and manage the experience throughout its lifecycle.

ITaaS changes behaviour, not Technology:

An ITaaS model aims to shift from an IT department that provides general service to all customers to more specialized IT services for specific industries and organizations. Like any cloud service, the product is standardized and simplified to ensure transparency and operational efficiency and consistent service quality.
ITaaS does not represent a technological change. ITaaS does not require new technology interfaces or deployments. It is a transformational approach to the organizational and operational behaviour of IT service providers. It is based on the ITIL and ITSM frameworks. IT departments are engaged as service providers, offering standardized, consolidated, and virtualized IT services.

ITaaS Advantages:

The IT department of a large company is usually the only point of contact and service provider for a large internal user base. ITaaS enables companies to use the same services without the need for an IT department. This model is particularly suitable for small businesses with limited resources and budgets. The IT department can act as an ITaaS provider for its internal users and professional departments in a large company.

This involves separating IT shops from their organizational structures, creating new roles and responsibilities, and changing the culture of how IT interacts with and serves its internal customers. ITaaS is a simple model that allows end-users to choose from a variety of IT services. The charges are based on consumption. In this case, the ITaaS provider is responsible for maintaining a large library of IT services and solutions required by end-users. The ITaaS provider plays the role of the reseller and managed service provider. They manage the entire IT service lifecycle, from identifying a user’s requirement to the support of the delivery of a service. This includes finding affordable solutions, negotiating service level agreements, and helping users choose services.

ITaaS implementation:

In short, the following requirements must be met to develop an effective ITaaS structure for your IT department:

Business Focus:

An ITaaS vendor’s operations and service architecture are tailored to the business needs of the company, not the IT infrastructure and technology projects.

IT Management Framework:

Leadership should support IT service decisions with a focus instead of on individual projects or technology assets.



ITaaS products must be priced reasonably, taking into account possible costs and savings. ITaaS providers can be resellers or managed service providers and may not be as profitable as customers who purchase services directly from them.

Cross-Functional Experience:
IT departments moving to ITaaS will need to have business and sales expertise to connect the right users with the right providers. Traditional IT departments are dominated by IT professionals who contribute little to business decisions about new technologies.

Agile ITSM:

ITaaS is a service that serves user requests and aligns IT with business. It must therefore adopt an ITSM framework that allows for this effective and agile business operations.

User Experience:

ITaaS should provide a better user experience than traditional IT departments. ITaaS offerings should be comprehensive and transparently priced. Managed services should address end-user needs throughout the entire service lifecycle.


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